Terms & Conditions

Last updated: 8 November 2026

These Terms & Conditions (“Terms”) apply to your use of the website digpatsolutions.com, our landing pages and lead forms, and to the services and products provided by Digpat Solutions (“Digpat”, “we”, “us”), Hyderabad, Telangana, India. By using our website, submitting a form or working with us, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Our services

We provide digital marketing services, including social media marketing, performance marketing (Meta and Google ads), content creation, video production through our Platinum Film Presents team, branding, website design, SEO, Google Business Profile optimisation, influencer marketing, 360° virtual tours, and digital and NFC business and review cards.

The exact services, deliverables, timelines and fees for each client are set out in a written quotation, proposal or agreement (“Quotation”). If the Quotation differs from these Terms, the Quotation applies.

2. Enquiries, free plans and consultations

When you submit a form, we will contact you by call, WhatsApp, SMS or email about your enquiry. Free growth plans, audits and consultations are for information only. They do not create any obligation for you or for us until a Quotation is accepted. We may decline any enquiry or project.

3. Fees and payments

• Fees, advance payments and payment dates are as stated in your Quotation or invoice. Prices are in Indian Rupees and taxes (such as GST) are extra unless stated otherwise.
• Ad budget is separate from our fees. Money spent on ads is paid to the platform (Meta, Google and others), directly by you or through us as agreed. It is not part of our service fee.
• Monthly services are billed in advance. If a payment is late, we may pause work and campaigns until it is cleared.
• Extra work outside the agreed scope will be quoted and charged separately, only after your approval.

4. Your responsibilities

• Share accurate information, content, logos, photos and approvals on time. Delays on your side can delay delivery.
• Make sure that any content, images, offers and claims you give us are true, that you have the right to use them, and that they follow the law.
• Hospitals, clinics and doctors are responsible for the medical accuracy of all content, and for following the rules that apply to them, such as the National Medical Commission’s professional conduct rules, the Drugs and Magic Remedies (Objectionable Advertisements) Act, the Clinical Establishments rules, and the advertising policies of Meta and Google. We will not publish false or misleading medical claims, and every post and ad goes to you for approval before it is published.
• If we collect leads for you, you are responsible for how you use and store them, and for having your own privacy policy where the law or the platform requires it.

5. Results

We work to grow your leads, sales and visibility, and we share honest reports. However, results depend on many things outside our control, such as platform rules and algorithms, competition, your budget, your offer, and how quickly your team follows up with leads. We do not guarantee specific numbers of leads, sales, rankings, followers or revenue. Past results of other clients shown on our website are examples, not a promise of the same results for you.

6. Ad platforms and third-party services

Ads and content run on third-party platforms such as Meta, Google, YouTube and WhatsApp, which have their own terms and policies. These platforms can reject ads, limit reach, change features or suspend accounts. We are not responsible for their decisions, outages or policy changes, but we will help you resolve such issues where we can.

7. Accounts and ownership

• Your ad accounts, social media pages, website, domain and leads belong to you. We will use them only to provide our services, and will return or hand over access when our work ends.
• Once you have paid in full, you own the final approved creatives made for you, such as posters, videos and website designs. Raw footage, project files and templates stay with us unless the Quotation says otherwise.
• We may show work we created for you, and your name and logo, in our portfolio, website and social media, unless you ask us in writing not to.
• Our website content, logo, designs and videos belong to Digpat Solutions and may not be copied without our permission.

8. Offers and promotions

Offers, discounts and free add-ons (such as our festive offers) are valid only for the period, eligibility and conditions stated with that offer. Unless stated otherwise, they apply to new agreements signed within the offer period, cannot be exchanged for cash, and cannot be combined with other offers. We may change or end an offer early, but we will honour offers already confirmed to you in writing.

9. Products: digital cards and NFC cards

Digital business cards, NFC business cards and NFC review cards are made to order with your details and design. We start production only after you approve the design. If a card arrives damaged or does not work, tell us within 7 days of delivery and we will repair or replace it. Because each card is personalised, we cannot accept returns or refunds once production has started, except for defects. Delivery times shown on our website or in your order are estimates.

10. Cancellation and refunds for services

• Monthly services can be stopped by either side with the notice period stated in the Quotation. If no notice period is stated, the notice period is 30 days in writing.
• Fees already paid for work that has started or been delivered (including strategy, shoots, designs and set-up) are not refundable.
• Any unused ad budget held by us for you will be refunded or adjusted after the final ad charges are settled.
• Any other refund will be as stated in your Quotation.

11. Confidentiality

We keep your business information, reports, leads and login access confidential and use them only to provide our services. You will also keep our pricing, strategies and proposals confidential.

12. Limitation of liability

To the extent allowed by law, Digpat Solutions is not liable for any indirect or consequential loss, such as lost profits, lost business or lost data. This includes losses caused by ad platforms, third-party services or events outside our control. Our total liability for any claim is limited to the fees you paid us for the service concerned in the 3 months before the claim.

13. Website use

Do not misuse our website, for example by sending spam or false enquiries, or by trying to hack or overload it. Information on the website is general and may change without notice. Links to other websites are for convenience only, and we are not responsible for their content.

14. Privacy

How we collect and use personal data is explained in our Privacy Policy, which is part of these Terms.

15. Governing law and disputes

These Terms are governed by the laws of India. We will first try to resolve any dispute through friendly discussion. If it cannot be resolved, the courts in Hyderabad, Telangana will have exclusive jurisdiction.

16. Changes to these Terms

We may update these Terms from time to time. The latest version will always be on this page with its updated date. Agreements already signed will follow the Terms that applied when they were signed, unless both sides agree otherwise.

17. Contact us

Digpat Solutions
Email: info@digpatsolutions.com
Phone / WhatsApp: +91 83285 06599
Address: Hyderabad, Telangana, India